What makes a good QA or Test manager

What makes a good QA or Test manager?
A good QA, test, or QA/Test(combined) manager should:

• be familiar with the software development process
• be able to maintain enthusiasm of their team and promote a positive atmosphere, despite what is a somewhat 'negative' process (e.g., looking for or preventing problems)
• be able to promote teamwork to increase productivity
• be able to promote cooperation between software, test, and QA engineers
• have the diplomatic skills needed to promote improvements in QA processes
• have the ability to withstand pressures and say 'no' to other managers when quality is insufficient or QA processes are not being adhered to
• have people judgement skills for hiring and keeping skilled personnel
• be able to communicate with technical and non-technical people, engineers, managers, and customers.
• be able to run meetings and keep them focused.

 COURSE FEE: $500   Duration: 40 hour
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